Privacy Policy
Your Information, From First Visit to After-Sales Support
This Privacy Policy explains the handling of personal information associated with Firvona at https://firvona.com. A visitor exploring a product, a customer completing checkout, and someone seeking a refund interact with the store in different ways. The information required for each activity is different too. This notice describes those distinctions, the organizations that may receive information, and the choices and rights available under applicable privacy law.
1. Who Makes Decisions About Personal Data?
Data Controller: Wuhan Donglangda Trading Co., Ltd. is the Data Controller when it determines the purposes and essential means of processing personal information in connection with the Firvona store. This role covers decisions within its responsibility about order administration, customer support, and related business records. A payment institution or another provider may be an independent controller for processing that it determines for itself.
Unified Social Credit Code (USCC): 91420114MAKDH1J60N
You can contact the Data Controller at service@firvona.com with a question or an applicable privacy request. Full company details appear at the end of this notice.
2. What We Know Before You Place an Order
When a browser connects to a website, technical systems may receive its IP address, device or browser characteristics, requested pages, time of access, session identifiers, and security events. These records can be used to deliver content, troubleshoot errors, preserve a functional shopping session, or detect suspicious activity. Some technical information may suggest an approximate geographic area, but does not necessarily establish a visitor's precise location.
If you add items to a cart, the store may use a cart or session identifier to remember selected products, quantities, and variants. These records do not require the full address or payment details that checkout may later need.
3. What Changes at Checkout
To process an order, we may collect the purchaser's or recipient's name, email, telephone number, shipping and billing addresses, selected items, quantities, delivery instructions, and other transaction details. The resulting record can show prices, currency, shipping charges, applicable taxes, an order reference, payment authorization status, and fulfillment history.
Payment information may be entered through a payment service operating its own secure interface. The store may receive confirmation, transaction references, fraud-related signals, or refund status rather than full payment-card credentials. Please do not email complete card information to customer support.
4. Information Created by Delivery, Returns, and Conversations
Once an order moves toward delivery, shipment records may include a tracking number, carrier updates, attempted delivery information, and proof of delivery where available. When you ask about an order, report damaged goods, or request a return, we may record your messages, order number, photographs you voluntarily share, the steps taken to resolve the concern, and any refund or replacement decision.
If account access or a voluntary mailing-list feature is offered and used, related account identifiers or communication preferences may also be processed. The categories collected depend on the functions you choose, not on the mere existence of an optional feature.
5. Different Uses Have Different Legal Reasons
We use relevant data to complete transactions, arrange delivery, provide customer support, respond to requests, maintain business records, protect the shopping service, and handle lawful disputes. Where an applicable law requires us to identify a legal basis, the basis depends on the activity:
- Contractual necessity may support accepting and fulfilling purchases, arranging shipment, and handling services connected to an order.
- Legal obligations may require records for tax, accounting, consumer rights, or valid regulatory requests.
- Legitimate interests, where recognized and appropriately balanced against your rights, may support security monitoring, fraud prevention, service improvements, and the management of claims.
- Consent may be required for certain optional promotional communications or nonessential website technologies.
If we rely on your consent, you may withdraw it through an available preference mechanism or by contacting us. Withdrawal does not invalidate processing that was lawful beforehand.
6. Who May Work With That Information?
An ecommerce purchase involves specialized services. Depending on the services actually used for a transaction, information may be processed by Shopify ecommerce infrastructure, payment providers, delivery carriers, fulfillment partners, security and hosting services, and customer-support or communications providers. For example, a carrier needs relevant recipient information, while a payment service needs information necessary to authorize or refund a payment. We aim to limit disclosures to what is appropriate for the function and applicable law.
Some partners process information on a merchant's instructions; others have independent duties and decide how to process information for their own services. Information may also be disclosed to comply with a lawful demand, investigate suspected fraud, protect legal rights, or support a lawful business transfer with suitable protections. This notice does not claim that any particular optional advertising network, analytics product, or named payment provider is active on the store.
7. Cookies: Essential Shopping Functions Versus Optional Uses
Cookies and comparable identifiers can have separate purposes. Some help a shopping cart work, protect a session, remember a practical preference, or support checkout. Optional tools, when enabled, may measure visits, personalize content, or support advertising. The permissions and opt-out mechanisms for these uses depend on actual technologies and the privacy requirements of your location.
You can use browser privacy settings and any cookie or customer-privacy controls displayed on the website. Blocking functional storage may interrupt cart or checkout features. Where consent is required for nonessential tracking, or a legal right to opt out of certain advertising-related sharing applies, those choices must be respected.
8. Receiving Offers Is a Separate Choice
If you choose to subscribe to promotional messages, the address and preferences supplied for that purpose may be used for lawful marketing communications. You can stop promotional emails using the unsubscribe instructions provided with those messages or by contacting service@firvona.com. Communications necessary to confirm an order, report a delivery update, or resolve a refund are separate from marketing.
Privacy laws in some jurisdictions also give individuals rights to object to direct marketing or opt out of certain targeted advertising or qualifying data disclosures. Please use any applicable on-site privacy control or contact the Data Controller to exercise a right available to you.
9. Processing That Crosses National Borders
A store's customers, technology services, payment operations, and delivery providers may operate in different countries. As a result, personal information may be processed outside the country in which it was supplied. When a restricted transfer requires a recognized legal safeguard, we apply the mechanism required by the applicable rules. Which countries and safeguards are involved depends on the actual providers used for the relevant service.
10. How Long Records Remain Relevant
We do not assign the same retention purpose to every kind of record. A temporary cart session differs from a completed order, a statutory invoice, or an unresolved chargeback. Relevant information may be retained while it is needed to fulfill an order, provide support, comply with financial recordkeeping obligations, detect abuse, or address legal claims. When there is no remaining lawful need, information will be deleted, anonymized, or otherwise handled as the law requires. In certain cases, mandatory retention obligations may override a request for immediate deletion.
11. Security and Requests About Your Information
Technical and organizational measures are used to help reduce unauthorized access, disclosure, loss, or misuse. Access to customer records should be limited to authorized roles and providers with a legitimate business need. No internet-connected service can guarantee that every risk is eliminated.
Depending on your place of residence and the circumstances, you may be entitled to access a copy of personal information, correct inaccurate details, request erasure, restrict or object to processing, receive portable information, withdraw consent, or challenge certain automated decisions. You may also be entitled to lodge a complaint with a data protection authority.
Send privacy requests to service@firvona.com with enough detail to identify the matter. We may take reasonable steps to verify identity before releasing or modifying personal records. We will consider the request under applicable time limits and lawful exceptions, including records we are legally required to keep.
12. Children, Independent Websites, and Changes
The store is not intended to solicit personal information from children who lack legal capacity to use online shopping services independently. A parent or guardian concerned about a child's information being submitted without required permission may contact us. Links leading to separately operated websites are subject to those sites' own privacy notices and practices.
This Privacy Policy may be revised when our services, processing activities, or relevant legal obligations change. The updated notice will be made available through the store, and any additional notification or consent required by law will be provided.
Data Controller and Business Contact Information
Data Controller: Wuhan Donglangda Trading Co., Ltd.
Operating Company: Wuhan Donglangda Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDH1J60N
Company Address: Factory Building 6-1197, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Website: https://firvona.com
Support Email: service@firvona.com
Contact Phone: +86 13497624853
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)