Shipping Policy
From Payment Confirmation to Dispatch
Orders are normally prepared within 1–3 business days after successful payment confirmation. This period covers order handling before the parcel is handed over to a delivery provider. Business days do not include weekends and applicable public holidays. Handling time is not the same as transit time.
Transit Estimates
After dispatch, estimated carrier transit is 7–15 business days for delivery destinations offered at checkout. This is a planning estimate rather than a fixed delivery guarantee. The total time between payment and arrival includes preparation and transit. Weather, carrier disruptions, seasonal demand, customs inspection, local holidays, or address-related problems can affect arrival times. If we become aware of a significant problem with your shipment, we will make reasonable efforts to assist.
Where We Ship and What It Costs
Shipping availability depends on the delivery address and the products in the cart. The checkout identifies the destinations and options currently supported and shows applicable delivery fees before the order is completed. We do not promise delivery to every country, a universal fixed charge, or free shipping unless an applicable offer is actually displayed at checkout.
Tracking and Shipment Updates
When the selected shipping service supports tracking, tracking information may become available after the parcel is handed over. Some carriers take time to publish their first tracking scan. If your parcel appears delayed or a tracking reference is not updating, email service@firvona.com with your order number and relevant shipment details.
Customs and International Orders
If a shipment crosses an international border, customs officials or carriers may assess duties, taxes, or processing charges. Whether a charge is payable, and who is responsible for it, depends on the destination, the terms disclosed for the order, and applicable law. Customs procedures may delay delivery beyond the estimated transit range.
Address Accuracy and Failed Deliveries
Please check the recipient name, telephone number, address, and any delivery instructions before checkout. Notify us promptly if you find an error. We may be able to help before dispatch, but corrections cannot be guaranteed once the shipment is in transit. Responsibility for additional charges or failed delivery depends on the circumstances and any mandatory consumer protections.
Missing, Damaged, or Incorrect Parcels
If your parcel has not arrived, shows a delivery status that you dispute, arrives damaged, or contains something other than what you ordered, contact us with your order number. Include tracking records and photographs where useful. We will investigate where appropriate and arrange the remedy required by the circumstances, our Return & Refund Policy, and applicable law. A carrier's delivery scan does not eliminate any non-waivable rights you may have.
Changes and Cancellations
Requests to change or cancel an order should be made before dispatch. Once shipment begins, a request may not be possible to fulfill. Legal cancellation rights and the procedure for returns are explained in our Return & Refund Policy.
Customer Support and Business Identification
Website: https://firvona.com
Operating Company: Wuhan Donglangda Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDH1J60N
Company Address: Factory Building 6-1197, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@firvona.com
Contact Phone: +86 13497624853
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)